We are based in UK.
We are open for business Monday-Friday from 9:00am - 7:00pm British Standard Time.
Rest assured, placing an order with us is simple, we like to make placing an order as straight forward and stress free as possible.
If you take a look on the website avec-amour.com you will see all our prices listed under the name of the item
We are able to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away wherever possible. Please email email@example.com for assistance.
Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so.
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add firstname.lastname@example.org to your safe sender list. Contact us and we will send it to you again.
You will receive an automated email confirming your order was successful and is ready to be processed by our dispatch team.
If the item you would like to purchase is available on our website then this means we have the item in stock. However, due to amount of orders we receive it is not possible to eradicate all discrepancies, on very rare occasions an item may be sold out but still available to purchase, if this is the case we will inform you via email as soon as possible.
If you know the name of the item search it using our search bar, if it does not come up it is out of stock.
If you have not received your order within the estimated time then please check the following before contacting our customer service team.
Check you have received an email confirming your order has been dispatched
Check the tracking information that is included in your dispatch confirmation email using the relevant link.
Check for emails, phone calls and attempted delivery cards from one of our couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.
Check nobody at your address has taken delivery on your behalf.
Although our couriers should not leave your parcel with a neighbour it’s always worth checking with your neighbours just in case.
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. However, if an item in your order does become unavailable, you will be contacted about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
If you have received your order and you are missing one of your items or have received an incorrect item then please contact us at email@example.com
Please quote your order number and provide us with the name of the item so that we can look into this for you and get the error amended as quickly as possible.
On occasions we may add free gifts to orders, gifts are added subject to availability only. Unfortunately we are unable to exchange any free gift you receive for another item or credit.
We are currently using Royal Mail for all domestic orders.
We reserve the right to use an appropriate shipping method on all orders. If you require a specific courier we may ask for further payment to cover any charges incurred.
Yes, we most probably do. We ship worldwide
Standard UK delivery – We aim to deliver all UK orders between 5and 7 working days. Weekends and bank holidays are not considered as working days.
International Shipping - £12.00
Please use the following link to track the whereabouts of your order.
Royal Mail - https://www.royalmail.com/track-your-item
Please note – when collecting your order from a courier depot you may be required to provide photo ID
We have a wide variety of sizes ranging from UK4 – UK24 in different styles. We hope to grow our plus size collection in the future.
We will 100% be introducing more DD+ styles to our collection in the near future.
Our model is a UK10 / 34C and our plus size model is a UK14 and a 36DD
I’m a DD will a size 8 bodysuit fit me?
Our bodysuits and some of our bralette style tops are either in numerical dress sizes or S/M/L. If you normally wear a S or an 8 in tops you should be able to fit a size 8
The only sizes we have are the ones on the website
Next to the cart there is a flag click on it to change the currency
Where possible we will restock popular items, as soon as we receive a restock this will be added to our website. It’s worth following us on Twitter, Instagram and Facebook to keep up to date with restocks and new products.
The item I ordered is now in the sale, can I get a refund for the difference?
As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be. You are more than welcome to return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won't purchase this item before you get chance to do so.
Payment can be made using all major credit and debit cards and PayPal.
When will payment be taken from my account?
Payment is usually taken as soon as the order has been placed. It can take up to 5 working days before the funds show as having left your account.
We try to process all returns within 5 working days of receiving them this is not always possible during busy periods. An email will be sent once the return process has been
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
House of Panash